If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, please contact us at firstname.lastname@example.org and we will be happy to process a replacement or a refund.
Please note: All lost packages must be reported within 90 days of your order's ship date. If we are notified of a lost package after this timeframe, we may not be unable to process your request.
Dyehard Fan Supply is proud to provide an unconditional money back guarantee and will gladly accept refunds and exchanges if you are unhappy with the product for any reason provided the product is returned in its original condition. For returns our policy lasts as long as we currently stock the item you purchased but in any event not more than 30 days with the exception of closeout and customized items. If 30 days have gone by since your purchase, we can’t promise you a refund or exchange but will give such requests due consideration dependent upon the condition of the product, current store availability, and retail price. See our full refund policy here.